SHIPPING and RETURNS
Depending on the shower,
tub, or product you purchased, your unit will be shipped in 2-4 palletized
wooden crates which will protect your unit from damage. These crates will fit
through any standard door. We ship our units via freight truck within the continental
We will ship your unit
out approximately 3 business days after your initial order depending on
availability. You should receive your unit within 7-10 business days after
leaving our warehouse considering there are no delays with the shipping company
or with any weather conditions. All shipments will be curbside delivery
only. Please make sure you have some help when accepting this shipment.
PLEASE KEEP ALL BOXES AND ORIGINAL PACKAGING. IF THE UNIT IS DAMAGED, THE INSPECTOR WILL NEED TO COME AND INSPECT THE PACKAGE TO SEE HOW DAMAGED IT IS AND WHAT THEY ARE ABLE TO FILE ON THE CLAIM. IF THE BOXES AND PACKAGING ARE MISSING, THE FREIGHT COMPANY WILL SAY THEY ARE NOT LIABLE SINCE IT CAN'T BE PROVEN THAT THEY WERE RESPONSIBLE FOR SUCH DAMAGES WITHOUT SEEING THE CRATE/BOX.
It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter. If the package is damaged, refuse only the box that is damaged. If you found out the contents were damaged after the driver has left, you have to put the product back in the original packaging to prevent from further damage back to our warehouse.
PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages the 24 hrs after delivery. We recommend that you do this the same day in case the driver can come back and note the damages on the receipt.
DEFECTS" MUST BE REPORTED WITHIN 3 DAYS OF THE DELIVERY DATE
Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.
Important Customer Notes
ALL "FACTORY DEFECTS" MUST BE REPORTED WITHIN 3 DAYS OF THE DELIVERY DATE
OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY
You are advised not to book your plumber or carry out any preparatory work on your bathroom until your goods have arrived and been checked. Brilliantshowers.com cannot accept any liability for losses accruing from plumber or preparatory costs.
It is the customers responsibility to check if these units will comply with their state and county codes. If you will be receiving an inspection by a county inspector, please ask them what they require. If you do require an inspection, we recommend the Ameristeam units as they are compliant with ETL(UL) listings. Most Ariel Platinum units also comply with ETL (UL) marks in most states. If a customer purchases any steam shower unit or bathtub and it does not pass inspection, we allow returns with the following conditions below. You will be able to return the unit for the purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the shower unit or bathtub was opened, a 25% restocking fee will apply.
Prices, pictures, descriptions, and content are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our units may not have been taken of the specific model, but some are universal pictures that acts as a reference of jets and close-ups shots of accessories.
We reserve the right to
change prices for products displayed at our store at any time and particularly
to correct pricing errors that appear on our store.
Please test all features and components prior to placing the unit in its final location. This is to make sure the unit is operating correctly. (Steam Generator, Whirlpool Pump, Keypad, Lights, Valves, Jets, ETC)
You must seal every seam on the unit. First, for every adjoining piece, place
silicone on both adjoining pieces, then sandwich the pieces together and screw
them together is applicable. (we
recommend PolySeamSeal.com, which can be purchased at Home Depot) This creates a great seal and doesn’t allow
any air or water to flow through if done correctly. After it is done drying, you would seal it
again on the interior/exterior once the whole unit is completed. You should seal all areas where you are
adjoining glass with aluminum pieces, glass with weather stripping, all jets,
screws holes, hoses connected to unit, acrylic with control panel, acrylic with
glass, acrylic with aluminum pieces, and base of unit with glass/acrylic top
portion of unit. There may be more places
depending on units in which you will see. Even though the units are
pre-sealed from the factory, it is shipping from China and sometimes the seal
is broken during the ocean freight due to humidity and heat within the
containers. We suggest re-sealing these
parts such as jets, hoses, screws, etc to make sure. Please test the units for leaks before
finalizing the installation. We will not
accept any returns/refunds after the unit has been assembled and/or used.
If the customer needs a part, we will replace or repair the computerized part
(does not included acrylic or glass pieces).
simply initiate the return within 20 days from the ship date and ensure that
the item is in its original condition (including: packaging, manuals,
accessories, original crate, etc.). We must receive your item back within 30
days of when we originally shipped it to you. Please allow us 3 - 5 days from
the time we receive the return to process your refund.
For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%. A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, etc).
For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.
It is the
customers responsibility to check if these units will comply with their state
and county codes. If you will be receiving an inspection by a county inspector,
please ask them what they require. If you do require an inspection, we
recommend the Ameristeam units as they are compliant with ETL(UL) listings.
Most Ariel Platinum units also comply with ETL (UL) marks in most states. If a
customer purchases any steam shower unit or bathtub and it does not pass
inspection, we allow returns with the following conditions below. You will be
able to return the unit for the purchase price of unit, less the original
shipping fee, return shipping fee, and less a restocking fee of 15% if in
original packaging. If the shower unit or bathtub was opened, a 25% restocking
fee will apply.
An access panel is
recommended as in any steam shower unit or whirlpool that you purchase in the
market. This allows for you to get
access to the parts in case there is a faulty piece or if you need to replace
the steam generator in the future.