Depending on the shower, tub, or product you purchased, your unit will be shipped in 2-4 palletized wooden crates which will protect your unit from damage. These crates will fit through any standard door. We ship our units via freight truck within the continental United States. Shipping outside the continental US will incur additional fees.

We will ship your unit out approximately 3 business days after your initial order depending on availability. You should receive your unit within 7-10 business days after leaving our warehouse considering there are no delays with the shipping company or with any weather conditions. All shipments will be curbside delivery only. Please make sure you have some help when accepting this shipment.

Upon arrival of your unit, please inspect the exterior and interior for damages immediately. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, PLEASE WRITE IT on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING AND KEEP YOUR COPY. Immediately contact us for more information. Also we will need you to fax the copy of the delivery receipt to 714-622-1559. If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition at the time of delivery. When a shipment has been signed for as being in good condition at the time of delivery, there is no way we can process the insurance claim with the freight company if there is no signature, or if you signed the delivery receipt without any notation of damages (which means you received it in good condition). We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged. We must receive the original unit back before sending out a new unit. After writing "damaged" on the delivery bill of lading, you have 24 hours to open all the boxes and check the inside for any damages and report the contents that are damaged to the freight company first, then us. They need documentation that the damage was due to carrier negligence, even if this was concealed damages (outside of the box may be in good condition, but the contents inside may be damaged). Please do not wait as this is very IMPORTANT, otherwise the freight company will not cover the replacement charges and you will be held liable. If you see any damages to the contents, please refuse the box only, not the whole unit. Also a punctured cardboard box does not mean the unit is damaged, please look inside the box at that location to make sure the parts are in good condition. If it is, then please keep the box/crate.

Toilets must be opened immediately for inspection. If there is any kind of damage, refuse the delivery. If you signed for the toilet, you are accepting the unit in good condition and we would not be able to send a replacement since the freight company would not be able to file a claim.

PLEASE KEEP ALL BOXES AND ORIGINAL PACKAGING. IF THE UNIT IS DAMAGED, THE INSPECTOR WILL NEED TO COME AND INSPECT THE PACKAGE TO SEE HOW DAMAGED IT IS AND WHAT THEY ARE ABLE TO FILE ON THE CLAIM. IF THE BOXES AND PACKAGING ARE MISSING, THE FREIGHT COMPANY WILL SAY THEY ARE NOT LIABLE SINCE IT CAN'T BE PROVEN THAT THEY WERE RESPONSIBLE FOR SUCH DAMAGES WITHOUT SEEING THE CRATE/BOX.

It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter. If the package is damaged, refuse only the box that is damaged. If you found out the contents were damaged after the driver has left, you have to put the product back in the original packaging to prevent from further damage back to our warehouse.

PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages the 24 hrs after delivery. We recommend that you do this the same day in case the driver can come back and note the damages on the receipt.

ALL "FACTORY DEFECTS" MUST BE REPORTED WITHIN 3 DAYS OF THE DELIVERY DATE
OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY

If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability. Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit.

Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.

Important Customer Notes

ALL "FACTORY DEFECTS" MUST BE REPORTED WITHIN 3 DAYS OF THE DELIVERY DATE

OTHERWISE, THEY WILL FALL INTO THE PART WARRANTY REPAIR CATEGORY

You are advised not to book your plumber or carry out any preparatory work on your bathroom until your goods have arrived and been checked. Brilliantshowers.com cannot accept any liability for losses accruing from plumber or preparatory costs.

Please make sure you check that all items are present and free from any defects upon delivery and before signing the delivery note. You must report any missing or damaged items to Brilliantshowers.com within 72 hours of delivery so we can help resolve this situation.

The steam showers, whirlpool bathtubs and sauna units are considered bulky items. Your items will be delivered by a single driver. Therefore, please make sure there is an able bodied person available to help our delivery person unload the items.

Terms
The purchaser of the shower unit accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.

It is the customers responsibility to check if these units will comply with their state and county codes. If you will be receiving an inspection by a county inspector, please ask them what they require. If you do require an inspection, we recommend the Ameristeam units as they are compliant with ETL(UL) listings. Most Ariel Platinum units also comply with ETL (UL) marks in most states. If a customer purchases any steam shower unit or bathtub and it does not pass inspection, we allow returns with the following conditions below. You will be able to return the unit for the purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the shower unit or bathtub was opened, a 25% restocking fee will apply.

Prices, pictures, descriptions, and content are subject to change without notice. Pictures are not to scale. Additional descriptive pictures of our units may not have been taken of the specific model, but some are universal pictures that acts as a reference of jets and close-ups shots of accessories.

We reserve the right to change prices for products displayed at our store at any time and particularly to correct pricing errors that appear on our store.

IMPORTANT NOTE:

Please test all features and components prior to placing the unit in its final location. This is to make sure the unit is operating correctly. (Steam Generator, Whirlpool Pump, Keypad, Lights, Valves, Jets, ETC)

You must seal every seam on the unit. First, for every adjoining piece, place silicone on both adjoining pieces, then sandwich the pieces together and screw them together is applicable. (we recommend PolySeamSeal.com, which can be purchased at Home Depot) This creates a great seal and doesn’t allow any air or water to flow through if done correctly. After it is done drying, you would seal it again on the interior/exterior once the whole unit is completed. You should seal all areas where you are adjoining glass with aluminum pieces, glass with weather stripping, all jets, screws holes, hoses connected to unit, acrylic with control panel, acrylic with glass, acrylic with aluminum pieces, and base of unit with glass/acrylic top portion of unit. There may be more places depending on units in which you will see. Even though the units are pre-sealed from the factory, it is shipping from China and sometimes the seal is broken during the ocean freight due to humidity and heat within the containers. We suggest re-sealing these parts such as jets, hoses, screws, etc to make sure. Please test the units for leaks before finalizing the installation. We will not accept any returns/refunds after the unit has been assembled and/or used. If the customer needs a part, we will replace or repair the computerized part (does not included acrylic or glass pieces).

Returns/Exchanges
You can return all items bought from Brilliant Showers within 20 days from ship date when it leaves our warehouse.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result with a restocking fee of up to 25%.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%. A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, etc).

For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.

An access panel is recommended as in any steam shower unit or whirlpool that you purchase in the market. This allows for you to get access to the parts in case there is a faulty piece or if you need to replace the steam generator in the future.

Cancellation Policy
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your order within 48 hours if the order has not been shipped yet. If you choose to cancel the order after this grace period and the order has not been shipped, you will be charged a 5% processing fee.

All orders that are canceled will be credited in the original form of payment used when the order was placed.

If an order has been shipped out and you choose to cancel while the order is in transit (the order has shipped from our warehouse), you will have to pay for the original shipping fee, return shipping fee, and a restocking fee of 15%.