Warranty

At Brilliant Showers, the standard warranty for all our exceptional products is five years. That's 4 full years longer than any of our major competitors - at no additional cost.

To be in full compliance with the warranty, a licensed plumber and electrician must install the unit. Failure to do so could void the warranty.

This unit is meant for indoor use only. The warranty will become null and void if used outdoors.

Our standard warranty covers the following parts, all electrical wiring, heating units, accessories, and computer control panels that originally came with the unit. We guarantee that all our products are free of manufacturing and material defects. We will replace fixtures and parts if they are defective, not the complete unit, glass, or acrylic piece around the fixture/computer. Parts that become defective during the warranty period will be repaired or replaced. The purchaser is responsible for removing the defective parts and returning them to us for repair.

All parts will be shipped via Ground shipping. If the customer would like the shipment to be expedited, the customer must responsible for the additional cost.

The warranty does not cover damage caused by owner neglect, abuse, misuse, non-authorized modifications, incorrect installation, or wear and tear attributable to normal product use.

To properly invoke the warranty, the purchaser must possess a sales slip, invoice or delivery receipt, which indicates the date of product purchase.

We will always be here and help you get the parts (at cost) after the factory warranty expires.

Brilliant Showers will not reimburse any labor costs arising from disassembling or reassembling the unit for replacement or defective purposes. We are also not responsible for routine maintenance, servicing or electrical alterations to the unit's controls.

Any parts that are claimed to be defective must be shipped to Brilliant Showers via a prepaid freight shipper. The parts must be accompanied by the original sales receipt or other sales proof of purchase information, as well as the sender's name, mailing address, daytime telephone number and other pertinent claim information. The repaired or replaced parts will be returned to the unit's owner by collect freight.

The five-year warranty only applies to the original purchaser and cannot be transferred, if sold. The warranty become void if the purchased unit is used for commercial, industrial or rental purposes. In addition, the warranty does not cover claims arising from product misuse, neglect, accidents, abuse, improper installation, or hazards of nature, including excessive exposure to heat or fire.

The purchaser is responsible for providing adequate access to the unit's computer, controls, and plumbing, if repairs need to be performed. The warranty does not cover injuries sustained by any person in the course of installing or repairing the unit.

All costs for removing and reinstalling purchased item (including freight charges) shall be at the purchaser's expense.

It is the customer's responsibility to check the package within 24 hours after the unit is delivered to insure there are no damages to the unit. This includes acrylic, glass, and aluminum parts. These parts are not covered after the 24 hours if the customer signed for the unit in good condition. Refer to the Shipping/Terms link for more information on the procedure to check your goods at the time of delivery.

We will not accept any returns/refunds after the unit has been assembled and/or used. If the customer needs a part, we will replace or repair the computerized part (does not included acrylic or glass pieces)

THERE SHALL BE NO WARRANTIES OR OBLIGATIONS (EXPRESSED OR IMPLIED HEREUNDER) SPECIFICALLY EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO BRILLIANT SHOWERS; EXCEPT AS SET FORTH WITHIN.