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Read about Brilliant Showers' A rating in the Better Business

Warranty

Brilliantshowers.com/Steamshowers.net Limited Warranty on
 Steam Shower Products


WARRANTY COVERAGE
Brilliantshowers.com/Steamshowers.net (the "Company”) offers the following express limited warranty to the original purchaser of any Brilliantshowers.com/Steamshowers.net Steam Shower system, or Steam Shower product ("unit”) who purchases the product for personal or single family use ("user”). The Company will repair or replace, at its discretion, the unit or its components in accordance with the following terms and conditions. Units in commercial use are excluded from any warranty coverage whatsoever. This limited warranty is non-transferable and is solely issued to the original purchaser.

 
TEN YEAR LIMITED WARRANTY ON STRUCTURAL COMPONENTS OF STEAM SHOWER SYSTEM
Our limited warranty on Steam Shower products is for ten (10) years. Our warranty covers parts only, including factory-supplied components (e.g., acrylic panels, alloy frames or panels, etc.) against defects in material or workmanship, but does not cover glass/mirror panels, associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, consequential damages, glass or acrylic due to negligence or misuse, transportation, or freight charges. Warranty coverage begins on the date the unit was originally purchased by the user.
 
 
ONE YEAR LIMITED WARRANTY ON COMPONENTS & HARDWARE OF STEAM SHOWER SYSTEM
Our limited warranty on Steam Shower products is for one (1) year. Our warranty covers parts only, including factory-installed components (e.g., glass/mirror panels, pump, motor, generator, valves, etc.) against defects in material or workmanship, but does not cover associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, consequential damages, glass or acrylic due to negligence or misuse, transportation, or freight charges. Warranty coverage begins on the date the unit was originally purchased by the user.
 
 
NINETY DAY LIMITED WARRANTY ON OPTIONS AND ACCESSORIES (REPLACEMENT PARTS)
Our limited warranty on the manufacturer’s options and accessories sold by the Company is for ninety (90) days for parts only. Our warranty covers the manufacturer’s options and accessories sold by the Company (e.g., fill spout kits, jets, rainfall showerhead, fittings, accessories, steam generator, keypads, etc) against defects in material or workmanship, but does not cover associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, consequential damages, glass or acrylic due to negligence or misuse, transportation, or freight charges. Warranty coverage begins on the date the option or accessory was originally purchased by the user.
 

THIRTY DAY LIMITED WARRANTY ON LIGHT BULBS, ROOF LAMPS, & CONSUMABLE GOODS
Our limited warranty on the manufacturer’s light bulbs, roof lamps, or other consumable goods, sold by the Company is for thirty (30) days. Our warranty covers the manufacturer’s light bulbs, roof lamps, and other consumable goods sold by the Company against defects in material or workmanship, but does not cover associated labor for repairs or replacements, contractor’s charges for time, removal, reinstallation, consequential damages, glass or acrylic due to negligence or misuse, transportation, or freight charges. Warranty coverage begins on the date the light bulbs and roof lamps were originally purchased by the user.


WARRANTY LIMITATIONS
Your Steam Shower will remain beautiful for many years if you take care of it. Some waterproofing strips and other seals or gaskets may need to be replaced when they show signs of wear, yellowing, or are not watertight. Refer to the parts list of your manual for all seals. Water conditions in various parts of the country will determine any extra cleaning attention you may have to give your new Steam Shower system. Atlas does not recommend the use of harsh chemical cleansers or abrasive instrument/cleaners on any of its products, as these cleaning methods can damage the finishes on the product and will default warranty coverage.

 

This unit is meant for indoor use only. The warranty will become null and void if used outdoors.

Our standard warranty covers the following parts, all electrical wiring, heating units, accessories, and computer control panels that originally came with the unit. We guarantee that all our products are free of manufacturing and material defects. We will replace fixtures and parts if they are defective, not the complete unit, glass, or acrylic piece around the fixture/computer.  Parts that become defective during the warranty period will be repaired or replaced. The purchaser is responsible for removing the defective parts and returning them to us for repair.


Damaged parts upon arrival will be replaced and shipped via Ground shipping.  (if not signed for in good condition - please look at shipping terms).  If the customer would like the shipment to be expedited, the customer must be responsible for the additional cost.

For replacement parts under warranty, customer is responsible for shipping.


The warranty does not cover damage caused by owner neglect, abuse, misuse, non-authorized modifications, incorrect installation, or wear and tear attributable to normal product use. 


To properly invoke the warranty, the purchaser must possess a sales slip, invoice or delivery receipt, which indicates the date of product purchase.


We will always be here and help you get the parts (at cost) after the factory warranty expires.


Brilliant Showers/Steamshowers.net will not reimburse any labor costs arising from disassembling or reassembling the unit for replacement or defective purposes. We are also not responsible for routine maintenance, servicing or electrical alterations to the unit's controls. 


Any parts that are claimed to be defective must be shipped to Brilliant Showers/Steamshowers.net via a prepaid freight shipper. The parts must be accompanied by the original sales receipt or other sales proof of purchase information, as well as the sender's name, mailing address, daytime telephone number and other pertinent claim information. The repaired or replaced parts will be returned to the unit's owner by collect freight.


The Ten-year warranty only applies to the original purchaser and cannot be transferred, if sold. The warranty become void if the purchased unit is used for commercial, industrial or rental purposes. In addition, the warranty does not cover claims arising from product misuse, neglect, accidents, abuse, improper installation, or hazards of nature, including excessive exposure to heat or fire.


The purchaser is responsible for providing adequate access to the unit's computer, controls, and plumbing, if repairs need to be performed. The warranty does not cover injuries sustained by any person in the course of installing or repairing the unit.


All costs for removing and reinstalling purchased item (including freight charges) shall be at the purchaser's expense.
 
 
It is the customer's responsibility to check the package within 24 hours after the unit is delivered to insure there are no damages to the unit.  This includes acrylic, glass, and aluminum parts.  These parts are not covered after the 24 hours if the customer signed for the unit in good condition.  Refer to the Shipping/Terms link for more information on the procedure to check your goods at the time of delivery.

We will not accept any returns/refunds after the unit has been assembled and/or used.  If the customer needs a part, we will replace or repair the computerized part (does not included acrylic or glass pieces)


It is the customers responsibility to check if these units will comply with their state and county codes. If you will be receiving an inspection by a county inspector, please ask them what they require. If you do require an inspection, we recommend the Ameristeam units as they are compliant with ETL(UL) listings. Most Ariel Platinum units also comply with ETL (UL) marks in most states. If a customer purchases any steam shower unit or bathtub and it does not pass inspection, we allow returns with the following conditions below. You will be able to return the unit for the purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the shower unit or bathtub was opened, a 25% restocking fee will apply. 


THERE SHALL BE NO WARRANTIES OR OBLIGATIONS (EXPRESSED OR IMPLIED HEREUNDER) SPECIFICALLY EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO BRILLIANT SHOWERS; EXCEPT AS set FORTH WITHIN.

IMPORTANT NOTE: 

Please test all features and components prior to placing the unit in its final location.  This is to make sure the unit is operating correctly.  (Steam Generator, Whirlpool Pump, Keypad, Lights, Valves, Jets, ETC)

You must seal every seam on the unit.  First, for every adjoining piece, place silicone on both adjoining pieces, then sandwich the pieces together and screw them together is applicable.  (we recommend PolySeamSeal.com, which can be purchased at Home Depot)  This creates a great seal and doesn’t allow any air or water to flow through if done correctly.  After it is done drying, you would seal it again on the interior/exterior once the whole unit is completed.  You should seal all areas where you are adjoining glass with aluminum pieces, glass with weather stripping, all jets, screws holes, hoses connected to unit, acrylic with control panel, acrylic with glass, acrylic with aluminum pieces, and base of unit with glass/acrylic top portion of unit.  There may be more places depending on units in which you will see. Even though the units are pre-sealed from the factory, it is shipping from China and sometimes the seal is broken during the ocean freight due to humidity and heat within the containers.  We suggest re-sealing these parts such as jets, hoses, screws, etc to make sure.  Please test the units for leaks before finalizing the installation. We will not accept any returns/refunds after the unit has been assembled and/or used.  If the customer needs a part, we will replace or repair the computerized part (does not included acrylic or glass pieces).

An access panel is recommended as in any steam shower unit or whirlpool that you purchase in the market.  This allows for you to get access to the parts in case there is a faulty piece or if you need to replace the steam generator in the future.